We are pleased to announce that the Council’s general enquiries phoneline will be reopened this year. 

This will make it easier for residents to speak with a member of staff and receive advice and assistance with any issues they are experiencing.

The previous Labour administration chose to close the Council’s phoneline in their last term of office as part of their budget cuts. They instead wanted people to engage with the Council solely through its website, even though the website at the time had a number of issues and contact forms were not being monitored properly.

We believe that while the Council’s website is good for dealing with a number of issues, in some cases it is better to speak to a human being and not all residents have access to the internet.. 

In addition to reopening the public phoneline, Harrow Council’s Conservative leadership will also be opening a dedicated customer service centre in Gayton Road which will act as a one stop shop for residents to access all Council services. 

Harrow Conservatives motto is to ‘put residents first’, and improving accessibility to make the Council more contactable is a key part of our mission.