In the last 2 years, Harrow’s Conservative leadership has worked hard to improve the Council’s customer services.

We have made progress. At the Greenhill Library Customer Service Centre, Council staff have supported 35,000 local residents with face-to-face enquiries in the last year. The contact centre has also answered 700,000 calls from local people in the last 12 months.

We are also enhancing the existing face-to-face support centre in Gayton Road which supports residents with housing issues.

We plan to use new technology over the next year to install kiosks at libraries across Harrow which will allow local people to connect via video call with Council officers to discuss their concerns. This means that you can receive support closer to your home, rather than having to travel into the town centre.

We remain committed to improving the customer service provided by the Council as well as using modern technology to make our customer services more efficient.